+30 2351 600827 | Mon - Fri, 09:00 - 17:00

FAQ

GENERAL QUESTIONS

Beeswax ointment is the most timeless beauty secret having more than 300 beneficial substances.
Beeswax and fine olive oil are known since ancestry for their invaluable properties. Their combination along with precious oils result in an ointment rich in vitamins, minerals and trace elements, with valuable moisturizing, anti-ageing, antioxidant, soothing, healing and antifungal properties.

During the last few years terms like “Natural”, Organic/Biological have gained ground and we stumble upon them more and more often in our daily lives. The term Natural cosmetic usually refers to products which contain 70%-100% natural ingredients and may also have been chemically treated thus changing their composition.
The difference between our products and other “natural” products lies to the fact that their composition is 100% natural including exclusively high quality certified natural ingredients. Moreover, they meet the strictest safety standards as they are Dermatologically Tested and notified to the Cosmetic Product Notification Portal – (CPNP) as well as to the U.S. Food and Drug Administration (U.S. FDA)
It is highly recommended that you always check the composition of the ingredients of the products you are interested in.

Due to their 100% natural composition you may use them without hesitation as frequently as you wish.

In case you need more information than what is provided on our webpage, feel free to contact us and our specialized staff will provide you with all the necessary details.

If the product you wish to purchase does not have the indication Out of stock, it is available for purchase. The products that are not available are marked as such.

ORDERS

You can order the products you wish in two simple ways:
1. By placing an electronic order 24/7 at www.fysiocosmetics.com 
2. By calling us at +30 2351600827 Monday to Friday from 08:00CET – 14:00CET

Every time the status of your order changes you will be informed by email. As soon as your order is shipped you will also get the tracking number from our courier service.
Should you have any questions, feel free to contact us by phone (Working hours*) or by email at info@fysiocosmetics.com

Yes. All prices on our webpage include the legal VAT.

There are 3 available payment methods:
1. By debit / credit card through a secure connection with the bank.
2. By bank deposit at one of our bank accounts
(Beneficiary Beis Nik. Dimitrios)
3. By cash-on delivery.

Yes, you may change your order before it is shipped by the following 3 ways:
1. By sending an e-mail to info@fysiocosmetics.com
2. By filling out a contact form with your request.
3. By contacting us at +30 2351600827

This method is not available for now.

SHIPMENT

For orders over 10€ free shipping is available.
In any other case shipping costs are 2,5€.
If you choose to pay by cash upon delivery, there is an extra cost of 1€ for the cash-on delivery.

The delivery hours of our courier service are from 08:00CET to 18:00CET. You may choose a specific 4hour period within the above-mentioned working hours by adding your remarks at your order. In any case, the responsibility for the delivery of the products in timely manner lies with the courier service.

RETURNS & REFUNDS

You may cancel your order in case of the following:
If your electronic order is completed but has not been shipped yet, you may contact us at +30 2351600827.

ATTENTION!
In case your payment has been made by credit card, refund cannot be made in cash but only by bank transfer to your credit card.

You can read our cancellation / return policy here